KeysInChaos

Shipping Policy

Effective Date: June 2025  ·  www.keysinchaos.co.za

1. Overview

At KeysInChaos, we want your new key hanger to arrive safely and in perfect condition. This policy explains everything you need to know about how we ship orders within South Africa.

2. Shipping Destinations

We currently ship exclusively within South Africa to all provinces, including:

•      Gauteng, Western Cape, KwaZulu-Natal, Eastern Cape

•      Free State, Limpopo, Mpumalanga, North West, Northern Cape

We do not offer international shipping at this time.

3. Fulfilment & Processing

3.1 In-Stock Orders

Products we hold in stock are processed and dispatched within 1–3 business days of payment confirmation. You will receive an email confirmation with tracking information once your order has been collected by our courier.

3.2 Made-to-Order & Drop-Ship Items

Some of our key hangers are made to order or fulfilled directly by our suppliers. For these items, please allow an additional 3–7 business days for production and dispatch. The product listing will clearly indicate if an item is made to order.

Processing times are in business days (Monday–Friday) and do not include public holidays.

4. Estimated Delivery Times

Once dispatched, estimated delivery times are as follows:

•      Major metros (Johannesburg, Cape Town, Durban, Pretoria): 2–4 business days

•      Secondary cities and towns: 3–6 business days

•      Rural and remote areas: 5–10 business days

These are estimates only. Actual delivery may vary depending on courier capacity, weather conditions, or circumstances outside our control.

5. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and order weight.

•      Standard delivery: From R65

•      Free shipping on orders over R799

Exact shipping costs will always be displayed before you complete your purchase.

6. Order Tracking

All orders are shipped with a tracking number. Once your order is dispatched, you will receive an email containing your tracking number and a link to track your parcel in real time. If you have not received a tracking email within 5 business days of placing your order, please contact us at support@keysinchaos.co.za.

7. Delivery Failures & Undelivered Parcels

If a delivery attempt is unsuccessful, the courier will typically leave a notification card or send an SMS to arrange a re-delivery or collection from a nearby depot. KeysInChaos is not liable for parcels that are undeliverable due to:

•      An incorrect or incomplete delivery address provided by the customer

•      The recipient being unavailable to receive the parcel after multiple attempts

•      Refusal to accept the delivery

Please ensure your delivery address is accurate and complete at checkout. If a parcel is returned to us due to a failed delivery, we will contact you to arrange re-shipment at your cost.

8. Damaged or Lost in Transit

If your order arrives damaged, or if your parcel appears to be lost in transit, please contact us at support@keysinchaos.co.za within 48 hours of the expected delivery date. Include your order number, a description of the issue, and photographs of any damage. We will work with you and our courier to resolve the matter as quickly as possible.

9. Contact Us

If you have any questions about your shipment, please reach out:

•      Email: support@keysinchaos.co.za

•      Website: www.keysinchaos.co.za